Online Master of Science in Service Management
Increase Your Career Options in Business
Real-world application. Relevant. Hands on. These are just a few of the words that students use to describe the programs offered through the Graham School of Management at Saint Xavier University. Whatever your professional goals may be, our main focus is to prepare you for the next level in your career. We do this through a curriculum that balances business theory with practical, real-world application. Our highly accomplished hands-on faculty will challenge you to think through unique problems and apply innovative strategies to solve complex business issues.
The online MS in Service Management at Saint Xavier University allows you to achieve a greater level of concentration and customization than an MBA program, providing you with the knowledge, skills, and insight to lead organizations in providing effective and efficient service in a broad variety of industries.
Your career in any service industry organization - be it health care, financial services, information technology, customer service, government, or myriad of other industries - will be enhanced by the skills gained through our online Master of Science in Service Management degree program. Our innovative curriculum explores issues related to performance management and creating an outstanding customer experience. Our global society has shifted the focus beyond goods and services; customers today expect an exceptional experience. Managers now require a diverse range of skills to manage resources effectively in order to provide an extraordinary experience to their customers.
View the online MS in Service Industry Management curriculum.
Why you should consider an online MS in Service Management
Service jobs account for almost 80 percent of total U.S. employment and therefore, we say that the U.S. has a service economy. The U.S. economy has experienced a shift from goods-producing jobs to service-sector jobs. Data from the U.S. Bureau of Labor Statistics indicates that more than 97 percent of the jobs added to U.S. payrolls from 1990 to 2002 were provided by the service-producing sector. In 1984, the number of jobs in manufacturing was relatively comparable to the number of jobs in the services, but by 1999, the service industry employed about twice as many individuals as manufacturing or government. Projections by the U.S. Department of Labor's Bureau of Labor Statistics expects this trend to continue with service jobs accounting for approximately 20.8 million of the 21.6 million new jobs from 2002 to 2012.
(SOURCE: http://www.referenceforbusiness.com/management/Sc-Str/Service-Industry.html )
Students will study the areas of individual behavior, informal and formal organizational structure, and group dynamics in addition to leadership style and effectiveness in managing change within service industries. You will critically examine and creatively solve problems common to managing individuals and teams within service industry organizations.
The MS in Service Management from Saint Xavier University is accredited by the Association of Collegiate Business Schools and Programs (ACBSP).
For more information, call us toll free at 1-866-319-8966. We will be happy to answer any questions you have about our online MS in Service Management, our school, or the benefits we offer our students.
