Online Master of Science in Service Management
The online MS in Service Management is designed to provide students with the knowledge, skills, and insight to lead organizations in providing effective and efficient service in a broad variety of service industry businesses.
Through comprehensive coursework tailored to accommodate your busy schedule, you can benefit from the freedom to pursue a management career at a pace that fits your lifestyle. Our innovative online format is easy to use and allows you to interact with your professor and classmates from across the country in a unique virtual classroom setting.
Masters of Science in Service Management Curriculum
The service leadership master's degree curriculum consists of core, managerial, breadth, and specialization courses.
On Campus Experience
The Leadership and Managing Change course includes a three-day leadership residency at Saint Xavier University's Chicago Campus. During this residency, you will engage in a number of leadership development activities, including:
- Leadership assessment
- Team development, and
- Change implementation
The residency will be held on Friday through Sunday during the second half of the course.
Core and Managerial Courses
The required core and managerial courses represent an integrated curriculum providing both practical applications and a strong foundation in management theory.
| Service Management Core Courses | ||
|---|---|---|
| BUSGR 530 | Statistical Methods for Decision Making | 3 hours |
| BUSGR 570 | Government, Business, and Society | 3 hours |
| BUSGR 590 | Strategic Management and Policy | 3 hours |
| 9 hours | ||
| Managerial Courses (choose three) | ||
|---|---|---|
| BUSGR 500 | Management Theory and Application | 3 hours |
| BUSGR 510 | Managerial Economics | 3 hours |
| BUSGR 520 | Managerial Accounting | 3 hours |
| BUSGR 521 | Managerial Finance | 3 hours |
| BUSGR 531 | Management Information Systems | 3 hours |
| BUSGR 560 | Marketing Management | 3 hours |
| 9 hours | ||
Breadth and Specialization Courses
The breadth and specialization courses prepare you for the life of a leader in a service business. Problem solving and best practices for managing the organization and people are explored from a variety of perspectives, including marketing, operations and change management.
| Service Leadership Specialty Courses | ||
|---|---|---|
| BUSGR 507 | Leadership and Managing Change | 3 hours |
| BUSGR 563 | Service Marketing | 3 hours |
| BUSGR 574 | Best Practices in Service Management | 3 hours |
| 9 hours | ||
| Breadth Courses | ||
|---|---|---|
| BUSGR 540 | Modern Operations Management | 3 hours |
| BUSGR 542 | Human Performance Improvement and Results | 3 hours |
| BUSGR 545 | Managing High Performance Teams | 3 hours |
| BUSGR 572 | Issues in Service Management | 3 hours |
| 12 hours | ||
Total Hours: 39
Foundation Courses
A solid foundation in business is essential to maximize the benefits of your online MS in Service Management. If you are lacking undergraduate coursework in specific business areas, our Foundation Modules will prepare you for these graduate courses. These courses of instruction are provided for students who have not had undergraduate coursework in any of these areas.
Foundation courses need not be taken before taking other graduate courses for which there is no prerequisite and may be taken along with graduate courses.
| Foundation Courses | ||
|---|---|---|
| BUSGR 491 | Accounting Foundations | 1 hour |
| BUSGR 492 | Economic Principles | 1 hour |
| BUSGR 493 | Financial Principles | 1 hour |
| BUSGR 494 | Management Foundations | 1 hour |
| BUSGR 495 | Marketing Foundations | 1 hour |
| BUSGR 496 | Statistical Foundations | 1 hour |
On Campus Experience
BUSGR 507 - Leadership and Managing Change (3)
This course examines the effective management of people in organizational settings. The areas of individual behavior, informal and formal organization structure, and group dynamics will be related to leadership style and effectiveness in managing change. Students will critically examine and creatively solve problems of managing individuals and teams within organizations.
To learn more about our unique online MS in Management; Service Leadership curriculum, please request more information online or call us toll-free at 1-866-319-8966.
